We take great care to ensure your order is accurate and complete. Upon receiving your order, please check that all parts are present and undamaged. If anything is missing or incorrect, please notify us within two weeks of delivery. Before discarding packaging, inspect for loose items, and confirm the correct parts before starting your vehicle disassembly. While we can’t cover additional shop fees for missing parts, we’re here to help. Contact us at (559) 252-7295 or via our Contact Form.

We proudly use UPS for all domestic and international orders to ensure your products arrive safely and on time. Please note that UPS cannot deliver to P.O. Boxes. We offer convenient 3-day, 2-day, and next-day delivery options to meet your needs.

While we strive for prompt processing, same-day shipping isn’t guaranteed. Shipping times begin once UPS picks up your package. If you select an express delivery option, the expedited transit starts after your order has been processed and handed to UPS. For urgent orders, please call us for shipment time confirmation before placing your order. Delivery Signature Confirmation is available through phone orders, and if you provide an email, you’ll receive a tracking number for your shipment. 

When UPS picks up your package, they manage the delivery. If there’s a delay or issue, we’ll work with UPS on a resolution. Once the shipment is delivered it is considered complete and is not the responsibility of Marlin Crawler or the carrier. 

Need to know how long Ground shipping will take? Check the UPS Standard Ground Transit Times map to see estimated delivery times once your package leaves our warehouse.

To ensure smooth processing, your billing information must match the billing address of your payment method.

We now accept a wide range of payment methods, including all major credit cards, PayPal (with Pay Later and Credit options), Apple Pay, Google Pay, Amazon, international methods, and much more.

Note: Currently our Apply Pay, Affirm, Klarna, SEPA, and JCB payment methods are unavailable. Sorry for the inconvenience.

Requirements & Limits by Type

During checkout, banks may place temporary holds on funds as a standard practice. If there’s a mismatch or issue, the funds will remain with your bank and not be charged to your account until you receive an order confirmed email from us. If this occurs, you may need to contact your bank to release the hold, which typically takes 1-3 days.

PayPal payments are accepted for online orders only. We cannot process PayPal payments for phone orders.

Marlin Crawler discount codes are exclusively for online orders and can be redeemed at checkout. Codes are shared via our Newsletter and other online channels. Please note that discount codes can’t be used for phone or in-person orders and generally don’t apply to sale items unless specified. Only one code per customer is allowed, and once a code expires, it can’t be reused. We reserve the right to adjust or remove any discount code.

Many of our products are made-to-order, built using components sourced from multiple suppliers. Orders may include custom parts, labor-intensive setup procedures (such as differential gear setup), or outsourced services (such as powder coating, zinc plating, laser and forming).
In addition, all major payment processors, including Stripe, PayPal, and credit card companies, retain a non-refundable fee from us even when an order is canceled and refunded. We are unable to recover these charges.

Because of this, and to cover administrative costs, materials procurement, and other labor invested up to the point of cancellation, a 5% Order Cancellation Fee will be applied to orders canceled after they have been placed but before they have shipped.

We kindly ask that you double-check your order before submitting it. If you need to cancel an order, please contact us as soon as possible so we can minimize costs on both sides. We strive to be as fair and transparent as possible while continuing to offer highly specialized products and services to the off-road community.

In the event we ship the wrong part or the part is defective, we will refund the product in full or exchange it for a product of equal value.

A restocking fee of 20% applies to orders returned within 30 days. We do not accept any returns outside of 30 days, sorry no exceptions! The 30-day time frame begins once the order has been shipped. Returns and exchanges must be shipped back with a copy of the invoice. Shipping charges for returns and/or exchanges are the responsibility of the customer. For any return shipping on wrong or defective merchandise, a return shipment tag will be provided if applicable. The correct replacement part will be sent out ASAP using the same shipping method as originally ordered. Expedited shipping may be available at an additional cost. If you order the wrong part, then you are responsible for any return shipping costs and the return is subject to a restocking fee. We will not refund or exchange any parts that have been used, installed or modified in any way. Special orders and used parts are not refundable – double check with the sales rep to make sure that you know what you are ordering.

Refunds are only available for orders that were shipped no more than 90 days ago. Once processed, a refund check will be mailed within 2 weeks. Refunds are sent out through the post office using the original billing information (for security purposes), no exceptions.

A refundable core charge is applied to some major drive train components (ex: transmission, transfer case and differential)

Customers have 60 days from the date their original purchase shipped date to be eligible for a core refund. Refunds are based on a complete tear down and inspection of the components. All pieces of the component have a specific value. Therefore, damaged or worn parts will be deducted from the refundable core amount or charged before the rebuild process is to start. This applies to all customer supplied cores. Cores must be shipped back with paperwork or note indicating customer name, order number, and contact phone number. Core returns must be shipped back in the same manner and configuration as originally shipped. If sending core in advance, TRANSMISSIONS please remove- transfer case, bell housing, shifter handles (leave the shifter bases on), brackets/mounts, GEAR OIL, sensors. IFS Differential please remove- aluminum cover/mount, GEAR OIL, senors, axle tubes, half shafts, CV shafts and drive shafts. TRANSFER CASE please remove- transmission, shifter handles (leave the shifter bases on), brackets/mounts, GEAR OIL, sensors, drive shafts. Transmission, transfer cases and differentials must be drained of all oil. We will CHARGE a $200.00 “Hazardous waste” cleanup fee for any leaking packages which will be your responsibility to pay. We will not pickup any leaking packages held at a shipping hub due to the shippers refusal to deliver. So please DRAIN OIL: It saves both of us time and you money! Return shipping of core is the customer’s responsibility. A UPS return service tag can be purchased if specified at the time of order for an additional amount. Once processed, a refund check will be mailed within 2 weeks. Refunds date is based on date of credit order through the post office using the original billing information (for security purposes), no exceptions.

Core Exchange Service

We supply good cores up-front for use in rebuilding services. It requires effort and resources to maintain our inventory of hundreds of complete cores, including going to wrecking yards to find suitable parts. This service allows us to ship fully rebuilt product which may be installed the same day received to minimize customer vehicle downtime.

In the uber rare event that we run out of suitable on-hand cores to fulfill a specific product, we will request the customer’s original core to rebuild. This option is always available and may be requested at any time, for example, to keep original parts with the original vehicle.

We offer a warranty on Marlin Crawler Brand products which covers defects in materials and craftsmanship prior to installation for a period of one (1) year from shipping date of invoice. Products manufactured by other companies but sold through Marlin Crawler will have the manufacturers warranty unless otherwise noted. This warranty is extended only to the original purchaser. Labor costs to R&R components and down time of vehicle is not covered under this warranty. We must inspect the product before we can properly determine if the damage was caused by quality of material, craftsmanship, incorrect application, installer or user, etc….. Shipping is the responsibility of the customer. Product that is found to be defective and able to be warrantied will be replaced or repaired. Replacement product will be sent back via standard ground shipping at no cost to you. Faster shipping methods are available at an additional charge.

The products we sell are intended for off-road Rock Crawling and racing, and are intended to be installed and used in the manner in which they are designed. Both of these sports are extremely dangerous and require a great deal of driving experience. Some after market products alter the vehicle’s OEM specifications, making the vehicle’s OEM handling characteristics unstable. Modification of certain after market accessories may be required in the form of welding and fabrication, and should only be performed by a certified fabricator. If you are not competent to perform these tasks – Then Don’t! Seek out professional assistance. You, the customer, will accept any and all liability for the use of our products, which are sold as-is and with all faults. The entire risk as to the quality and performance of our products belongs to the buyer as Marlin Crawler will not accept responsibility for personal injury or damage arising from the failure of any parts manufactured or sold by Marlin Crawler. With the exception of any express warranties provided by Marlin Crawler, the buyer, and not the manufacturer, distributor, or retailer, assumes the entire cost of all necessary servicing or repair. If you do not accept these responsibilities, then do not use Marlin Crawler products.

We value your privacy! We will never give, lease, sell or otherwise disclose your personal information

Any information you give to Marlin Crawler, Inc. will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions about our privacy policy, please contact us.

Resale or disclosure of information to third parties

We do not sell, rent, loan, trade, or lease any personal information collected at our site or by our business, including contact forms, download requests, sales orders, or email lists.

Browser and IP address information collected on the website

We actively monitor and analyze our website usage for improvement and website revisions. This information includes non-personally identifiable data such as browser type, device type, and general usage statistics.

Additionally, we may collect and store IP addresses for security purposes, such as protecting against fraudulent activity, spam detection, and ensuring safe access to our website. IP addresses may also be used to enhance website usability, such as assisting users who experience login issues. This information is stored securely and is only accessible to authorized personnel.

Marlin Crawler makes no attempt to link this info to specific individuals, except where necessary for fraud prevention or troubleshooting purposes.

Purchasing

Purchasing Information may be found by visiting the CRAWL CARD catalog page.

Redemption

CRAWL CARDs are assigned to the recipient’s customer account. They may be redeemed through call-in, walk-in, or online orders. In order to redeem for an online order, the serial number of the CRAWL CARD(s) must be entered in the Order comments text-field at the bottom of the checkout page. Only valid for products and services as listed on this website. Purchases are deducted from each CRAWL CARD balance, and any unused balance remains on the recipient’s CRAWL CARD account. If the purchase amount exceeds the CRAWL CARD amount, the balance must be paid with another credit card or other available payment method. The owner may check his or her balance at any time over the phone.

Limitations

CRAWL CARDs cannot be used to purchase other CRAWL CARDs, and may not be applied to the order from which it is being purchased. Additionally, CRAWL CARDs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other CRAWL CARD account.

Expiration

There is no expiration date for CRAWL CARDs. However, once the remaining balance is exhausted, the CRAWL CARD is considered consumed and no longer holds any value.

Lost cards

We maintain a record of each CRAWL CARD balance. If a CRAWL CARD is lost or destroyed, we can send out a replacement card for $5.

Fraud

It is the owner’s responsibility to protect their CRAWL CARD balance. We are not responsible if a stolen card is fraudulently used in your name. If your CRAWL CARD is stolen or misplaced, we recommend immediately calling in to notify us of the situation. Your balance is safe on our system but it is the CRAWL CARD owner’s responsibility to maintain it.

Privacy of our newsletter

Newsletters are sent periodically to subscribed users. We do not sell, rent, loan, trade, or lease the addresses on our newsletter to anyone! In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone.

Unsubscribe Policy

Unsubscribing from our newsletter is very easy. Please click here to remove your subscription from our newsletter. Resubscribing is just as easy, and you may unsubscribe or resubscribe at any time!

Some pages on this site and our community forum may contain affiliate links, including links to Amazon products we recommend to help our customers finish their build. As an Amazon Associate, Marlin Crawler earns from qualifying purchases. This does not affect any pricing you pay.

WARNING: Products we sell can expose you to chemicals which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov.