Terms and Conditions
Product Confirmation and Inspection
We strive to ensure every order is properly fulfilled. When you receive your order, please verify that all parts are present and not damaged during transport.
Marlin Crawler must be notified immediately of any missing or incorrect parts. Inspect the parcel for loose items before disposal. Ensure correct parts were shipped BEFORE scheduling disassembly of your vehicle. If the order is incomplete, please contact a sales representative at (559) 252-7295 or online via our . Contact Form
Shipping and Handling
We use FedEx for all domestic and international orders. We are unable to ship FedEx to a P.O. Box. We offer second day and next day air delivery, however we cannot guarantee we can ship your order on the same day due to the large volume of orders we receive. Delivery Signature Confirmation is available through Phone-In orders only. COD orders are subject to an $8.00 FedEx charge. If an e-mail address is provided, we can send you the tracking number. Once FedEx has picked up the package, they are responsible for it and the delivery time. Refunds for late, next day or 2nd day air packages are subject to a FedEx claim.
Why we choose FedEx
In our experience FedEx has more polite and friendly employees who actually care about your package.
Saturday Residential Ground Delivery is included at no extra charge.
Transit times to the eastern-half of the US are typically 1 day faster than UPS.
Transit times to Hawaii are typically 1-3 days faster than UPS.
FedEx Standard Ground Transit Times - This map represents FedEx Standard Ground shipping times after your package has left our warehouse. USPS Standard Post is sent via FedEx SmartPost and can take significantly longer to deliver, sometimes requiring up to 2 weeks depending on location.
Your billing information must match the billing address for the credit card used or we will be unable to process your payment. We no longer accept American Express cards because of their business-unfair practices. You may still use your AMEX card, however, through your PayPal account.
We accept VISA, MasterCard, Discover, and PayPal which includes eCHECKs, and American Express!
PayPal is an extension of our service that we offer to our online customers. We
cannot accept a PayPal payment for a call-in order. PayPal is only available for online orders.
UPDATE: Due to difficulties with PayPal holding eChecks, we are no longer accepting eChecks through PayPal.
A Marlin Crawler Discount Code is an online service that we provide to our online customers. Codes are randomly sent in our
Online Newsletter, and sometimes may be found through other online advertising. They are redeemed during checkout of an online order on this website. Discount Codes are only available for online purchases, no exceptions. Our system simply cannot accept Discount Codes over the phone or in person. Discount Codes do not apply to products that are already on sale, unless noted otherwise. Only one discount code may be used per customer, unless noted otherwise. Once a Discount Code has expired, it is no longer available. Discount Codes are an extension to our online services, and we reserve the right to remove, change, expire, or otherwise refuse a Discount Code to any order at any time and for any reason.
California residents: Our website currently does not adjust the tax rate which should be calculated
after the discount(s). Our internal sales software however does indeed correctly calculate this. Therefore, your final order amount will reflect the post-discount tax rate resulting in a lower due amount. If any mistakes were made, please contact us and we will promptly take care of it! Thank You!!
CRAWL CARD Gift Cards
Purchasing Information may be found by visiting the CRAWL CARD catalog page.
CRAWL CARDs are assigned to the recipient's customer account. They may be redeemed through call-in, walk-in, or online orders. In order to redeem for an online order, the serial number of the CRAWL CARD(s) must be entered in the Order comments text-field at the bottom of the checkout page. Only valid for products and services as listed on this website. Purchases are deducted from each CRAWL CARD balance, and any unused balance remains on the recipient's CRAWL CARD account. If the purchase amount exceeds the CRAWL CARD amount, the balance must be paid with another credit card or other available payment method. The owner may check his or her balance at any time over the phone.
CRAWL CARDs cannot be used to purchase other CRAWL CARDs, and may not be applied to the order from which it is being purchased. Additionally, CRAWL CARDs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other CRAWL CARD account.
There is no expiration date for CRAWL CARDs. However, once the remaining balance is exhausted, the CRAWL CARD is considered consumed and no longer holds any value.
We maintain a record of each CRAWL CARD balance. If a CRAWL CARD is lost or destroyed, we can send out a replacement card for $5.
Fraud It is the owner's responsibility to protect their CRAWL CARD balance. We are not responsible if a stolen card is fraudulently used in your name. If your CRAWL CARD is stolen or misplaced, we recommend immediately calling in to notify us of the situation. Your balance is safe on our system but it is the CRAWL CARD owner's responsibility to maintain it.
In the event we ship the wrong part or the part is defective, we will refund the product in full or exchange it for a product of equal value. A restocking fee of 20% applies to orders returned within 30 days. We do not accept any returns outside of 30 days, sorry no exceptions! The 30-day time frame begins once the order has been shipped. Returns and exchanges must be shipped back with a copy of the invoice. Shipping charges for returns and/or exchanges are the responsibility of the customer. For any return shipping on wrong or defective merchandise, a return shipment tag will be provided if applicable. If you order the wrong part, then you are responsible for any return shipping costs and the return is subject to a restocking fee. We will not refund or exchange any parts that have been used, installed or modified in any way. Special orders and used parts are not refundable - double check with the sales rep to make sure that you know what you are ordering.
Core Return Policy
A refundable core charge is applied to some major drive train components (ex: transmission, transfer case and differential).
Customers have 60 days from the date their original purchase shipped date to be eligible for a core refund. Refunds are based on a complete tear down and inspection of the components. All pieces of the component have a specific value. Therefore, damaged or worn parts will be deducted from the refundable core amount. Cores must be shipped back with the supplied RED core return tag attached. Core returns must be shipped back in the same manner and configuration as originally shipped. Return shipping of core is the customer's responsibility. A FedEx return service tag can be purchased if specified at the time of order for an additional amount. Cores are processed every Thursday. Once processed, a refund check will be mailed within 2 weeks. Transmission, transfer cases and differentials must be drained of all oil. Failure to do this will result in a $75.00 hazardous waste cleanup charge. Refunds are sent out on Thursday's through the post office using the original billing information (for security purposes), no exceptions.
Refunds are only available for orders that were shipped no more than 90 days ago. Once processed, a refund check will be mailed within 2 weeks. Refunds are sent out on Thursday's through the post office using the original billing information (for security purposes), no exceptions.
We offer a warranty to cover defects in materials and craftsmanship prior to installation for a period of one (1) year from shipping date of invoice. This warranty is extended only to the original purchaser.
Costs to R&R components, towing and/or vehicle transportation, and down time of vehicle is not covered under this warranty. We must inspect the product before we can properly determine if the damage was caused by quality of material, craftsmanship, incorrect application, installer or user, etc..... Shipping is the responsibility of the customer. Product that is found to be defective and able to be warrantied will be replaced or repaired. Replacement product will be sent back via FedEx standard ground at no cost to you. Faster shipping methods are available at an additional charge.
Product Application and Waiver
The products we sell are intended for off-road Rock Crawling and racing. Both of these sports are extremely dangerous and require a great deal of driving experience. Some after market products alter the vehicle's OEM specifications, making the vehicle's OEM handling characteristics unstable. Modification of certain after market accessories may be required in the form of welding and fabrication, and should only be performed by a certified fabricator. If you are not competent to perform these tasks - Then Don't! Seek out professional assistance. You, the customer, will accept any and all liability for the use of our products. Marlin Crawler will not accept responsibility for personal injury or damage arising from the failure of any parts manufactured or sold by Marlin Crawler. If you do not accept the responsibility, then do not use these products.
We value your privacy! We will never give, lease, sell or otherwise disclose your personal information.
Resale or disclosure of information to third parties
We do not sell, rent, loan, trade, or lease any personal information collected at our site or by our business, including contact forms, download requests, sales orders, or email lists.
Browser information collected on the web site
We actively monitor and analyze our website usage for improvement and website revisions. This information is not personally identifiable, and Marlin Crawler makes no attempt to link any information with the individuals that actually browse the site.
Privacy of our newsletter
Newsletters are sent periodically to subscribed users. We do not sell, rent, loan, trade, or lease the addresses on our newsletter to anyone! In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone.
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