Terms

Here at Marlin Crawler we make every effort to simplify what we do so we can get our products out on the trail where they belong. Our 29-years of service and support has given us a deep understanding of the off-road industry. Below are our Terms and Conditions that every customer accepts before each purchase. If you have any questions or concerns then please give us a quick call or shoot us a message! Thank you and Happy Crawling from the Marlin Crawler Team!

We strive to ensure every order is properly fulfilled. When you receive your order, please verify that all parts are present and not damaged during transport. Marlin Crawler must be notified immediately (no later then 2 weeks after delivery date) of any missing or incorrect parts. Inspect the parcel for loose items before disposal. Ensure correct parts were shipped BEFORE disassembly of your vehicle. You agree to not hold us responsible to any additional shop or lift rate time incurred by missing parts. If the order is incomplete, please contact a sales representative at (559) 252-7295 or online via our Contact Form.

We use UPS for all domestic and international orders. We are unable to ship UPS to a P.O. Box. We offer second day and next day air delivery. We make every attempt to send each order out in a timely fashion, however same day shipping is not guaranteed. Delivery Signature Confirmation is available through Phone-In orders only. If an e-mail address is provided, we will send you a tracking number.

Transit times are based after we have shipped your package. Selecting an express method only guarantees express transit after the package has left our building. If you’d like shipment time confirmation, please call before placing your order.

Once UPS has picked up the package, they are responsible for it and the delivery time. We are located 32 miles from the center of California, so Ground shipments to most CA addresses are delivered overnight by default! Missing or delayed shipments are subject to a UPS claim and internal investigation before the we can proceed with a replacement or refund.

UPS Standard Ground Transit Times – This map represents UPS Standard Ground shipping times after your package has left our warehouse.

UPS Standard Ground Transit Times Map

Your billing information must match the billing address for the credit card used or we will be unable to process your payment. We no longer accept American Express cards because of their business-unfair practices. You may still use your AMEX card, however, through your PayPal account.Payment & Bank Holds

We NEVER hold any money on incomplete orders. During checkout, banks and credit card institutes pre-approve purchases by placing a temporary hold on funds. In very rare occurrences, should your payment be declined prior to completing our check out process (such as a billing address mismatch), your money may be held by your bank or credit card institute. This is not unique to us or our website, this is a standard financial practice to ensure the funds exist prior to placing a payment.

In such instances the money is never in our possession. Our website collects funds if and only if an order is completed in check-out and a confirmation email is sent. If you experience this issue then you may need to contact your bank to have funds released, which may take 1 to 3 days depending on your bank’s internal hold policy. Again, this is very rare. Just be sure to have your address details correct prior to clicking Check-out, thank you!

Accepted Payment Methods Payment Options

We accept VISA, MasterCard, Discover, and PayPal which includes eChecks, and American Express!

PayPal

PayPal is an extension of our service that we offer to our online customers. We cannot accept a PayPal payment for a call-in order. PayPal is only available for online orders. UPDATE: Due to difficulties with PayPal holding eChecks, we are no longer accepting eChecks through PayPal.

A Marlin Crawler Coupon Discount Code is an online service that we provide to our online customers. Codes are randomly sent in our Online Newsletter, and sometimes may be found through other online advertising. They are redeemed during checkout of an online order on this website. Discount Codes are only available for online purchases, no exceptions. Our system simply cannot accept Discount Codes over the phone or in person. Discount Codes do not apply to products that are already on sale, unless noted otherwise. Only one discount code may be used per customer, unless noted otherwise. Once a Discount Code has expired, it is no longer available. Discount Codes are an extension to our online services, and we reserve the right to remove, change, expire, or otherwise refuse a Discount Code to any order at any time and for any reason.California residents: Our website currently does not adjust the tax rate which should be calculated after the discount(s). Our internal sales software however does indeed correctly calculate this. Therefore, your final order amount will reflect the post-discount tax rate resulting in a lower due amount. If any mistakes were made, please contact us and we will promptly take care of it! Thank You!
Purchasing

Purchasing Information may be found by visiting the CRAWL CARD catalog page.

Redemption

CRAWL CARDs are assigned to the recipient’s customer account. They may be redeemed through call-in, walk-in, or online orders. In order to redeem for an online order, the serial number of the CRAWL CARD(s) must be entered in the Order comments text-field at the bottom of the checkout page. Only valid for products and services as listed on this website. Purchases are deducted from each CRAWL CARD balance, and any unused balance remains on the recipient’s CRAWL CARD account. If the purchase amount exceeds the CRAWL CARD amount, the balance must be paid with another credit card or other available payment method. The owner may check his or her balance at any time over the phone.

Limitations

CRAWL CARDs cannot be used to purchase other CRAWL CARDs, and may not be applied to the order from which it is being purchased. Additionally, CRAWL CARDs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other CRAWL CARD account.

Expiration

There is no expiration date for CRAWL CARDs. However, once the remaining balance is exhausted, the CRAWL CARD is considered consumed and no longer holds any value.

Lost cards

We maintain a record of each CRAWL CARD balance. If a CRAWL CARD is lost or destroyed, we can send out a replacement card for $5.

Fraud

It is the owner’s responsibility to protect their CRAWL CARD balance. We are not responsible if a stolen card is fraudulently used in your name. If your CRAWL CARD is stolen or misplaced, we recommend immediately calling in to notify us of the situation. Your balance is safe on our system but it is the CRAWL CARD owner’s responsibility to maintain it.

In the event we ship the wrong part or the part is defective, we will refund the product in full or exchange it for a product of equal value. A restocking fee of 20% applies to orders returned within 30 days. We do not accept any returns outside of 30 days, sorry no exceptions! The 30-day time frame begins once the order has been shipped. Returns and exchanges must be shipped back with a copy of the invoice. Shipping charges for returns and/or exchanges are the responsibility of the customer. For any return shipping on wrong or defective merchandise, a return shipment tag will be provided if applicable. The correct replacement part will be sent out ASAP using the same shipping method as originally ordered. Expedited shipping may be available at an additional cost. If you order the wrong part, then you are responsible for any return shipping costs and the return is subject to a restocking fee. We will not refund or exchange any parts that have been used, installed or modified in any way. Special orders and used parts are not refundable – double check with the sales rep to make sure that you know what you are ordering.

A refundable core charge is applied to some major drive train components (ex: transmission, transfer case and differential)

Customers have 60 days from the date their original purchase shipped date to be eligible for a core refund. Refunds are based on a complete tear down and inspection of the components. All pieces of the component have a specific value. Therefore, damaged or worn parts will be deducted from the refundable core amount or charged before the rebuild process is to start. This applies to all customer supplied cores. Cores must be shipped back with paperwork or note indicating customer name, order number, and contact phone number. Core returns must be shipped back in the same manner and configuration as originally shipped. If sending core in advance, TRANSMISSIONS please remove- transfer case, bell housing, shifter handles (leave the shifter bases on), brackets/mounts, GEAR OIL, sensors. IFS Differential please remove- aluminum cover/mount, GEAR OIL, senors, axle tubes, half shafts, CV shafts and drive shafts. TRANSFER CASE please remove- transmission, shifter handles (leave the shifter bases on), brackets/mounts, GEAR OIL, sensors, drive shafts. Transmission, transfer cases and differentials must be drained of all oil. We will CHARGE a $200.00 “Hazardous waste” cleanup fee for any leaking packages which will be your responsibility to pay. We will not pickup any leaking packages held at a shipping hub due to the shippers refusal to deliver. So please DRAIN OIL: It saves both of us time and you money! Return shipping of core is the customer’s responsibility. A UPS return service tag can be purchased if specified at the time of order for an additional amount. Once processed, a refund check will be mailed within 2 weeks. Refunds date is based on date of credit order through the post office using the original billing information (for security purposes), no exceptions.

Core Exchange Service

We supply good cores up-front for use in rebuilding services. It requires effort and resources to maintain our inventory of hundreds of complete cores, including going to wrecking yards to find suitable parts. This service allows us to ship fully rebuilt product which may be installed the same day received to minimize customer vehicle downtime.

In the uber rare event that we run out of suitable on-hand cores to fulfill a specific product, we will request the customer’s original core to rebuild. This option is always available and may be requested at any time, for example, to keep original parts with the original vehicle.

Refunds are only available for orders that were shipped no more than 90 days ago. Once processed, a refund check will be mailed within 2 weeks. Refunds are sent out through the post office using the original billing information (for security purposes), no exceptions.

We offer a warranty on Marlin Crawler Brand products which covers defects in materials and craftsmanship prior to installation for a period of one (1) year from shipping date of invoice. Products manufactured by other companies but sold through Marlin Crawler will have the manufacturers warranty unless otherwise noted. This warranty is extended only to the original purchaser. Labor costs to R&R components and down time of vehicle is not covered under this warranty. We must inspect the product before we can properly determine if the damage was caused by quality of material, craftsmanship, incorrect application, installer or user, etc….. Shipping is the responsibility of the customer. Product that is found to be defective and able to be warrantied will be replaced or repaired. Replacement product will be sent back via FedEx standard ground at no cost to you. Faster shipping methods are available at an additional charge.

The products we sell are intended for off-road Rock Crawling and racing, and are intended to be installed and used in the manner in which they are designed. Both of these sports are extremely dangerous and require a great deal of driving experience. Some after market products alter the vehicle’s OEM specifications, making the vehicle’s OEM handling characteristics unstable. Modification of certain after market accessories may be required in the form of welding and fabrication, and should only be performed by a certified fabricator. If you are not competent to perform these tasks – Then Don’t! Seek out professional assistance. You, the customer, will accept any and all liability for the use of our products, which are sold as-is and with all faults. The entire risk as to the quality and performance of our products belongs to the buyer as Marlin Crawler will not accept responsibility for personal injury or damage arising from the failure of any parts manufactured or sold by Marlin Crawler. With the exception of any express warranties provided by Marlin Crawler, the buyer, and not the manufacturer, distributor, or retailer, assumes the entire cost of all necessary servicing or repair. If you do not accept these responsibilities, then do not use Marlin Crawler products.

We value your privacy! We will never give, lease, sell or otherwise disclose your personal information

Any information you give to Marlin Crawler, Inc. will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions about our privacy policy, please contact us.

Resale or disclosure of information to third parties

We do not sell, rent, loan, trade, or lease any personal information collected at our site or by our business, including contact forms, download requests, sales orders, or email lists.

Browser information collected on the web site

We actively monitor and analyze our website usage for improvement and website revisions. This information is not personally identifiable, and Marlin Crawler makes no attempt to link any information with the individuals that actually browse the site.

Privacy of our newsletter

Newsletters are sent periodically to subscribed users. We do not sell, rent, loan, trade, or lease the addresses on our newsletter to anyone! In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone.

Unsubscribe Policy

Unsubscribing from our newsletter is very easy. Please click here to remove your subscription from our newsletter. Resubscribing is just as easy, and you may unsubscribe or resubscribe at any time!

Prop 65 Warning WARNING: Products we sell can expose you to chemicals which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.p65warnings.ca.gov.

Our policies help us both!

Beer chug!

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