We strive to ensure every order is properly fulfilled. When you receive you order, please verify that all parts are present and not damaged during transport. Marlin Crawler must be notified immediately of any missing parts. Inspect the parcel for loose items before disposal. Ensure correct parts were shipped BEFORE disassembly of your vehicle. If the order is incomplete, please contact a sales representative at (559) 252-7295 or online via our Contact Form.
We use FedEx for all domestic and international orders. We are unable to ship FedEx to a P.O. Box. We offer next day air and Saturday delivery, but shipping those the same days is not possible due to the large volume of orders we receive. COD orders are subject to an $8.00 FedEx charge. If an e-mail address is provided, we can send you the tracking number. Once FedEx has picked up the package, they are responsible for it and the delivery time. Refunds for late, next day or 2nd day air packages are subject to a FedEx claim.
Why we choose FedEx
FedEx Transit Times - This map represents actual in-transit shipping times
Your billing information must match the billing address for the credit card used or we will be unable to process your payment. Please note: AMEX security rules require 1) same billing and shipping addresses, and 2) delivery signature confirmation. Therefore, if you use AMEX, your addresses must match and a small signature fee will be added to your shipping total after the order is placed.
PayPal is an extension of our service that we offer to our online customers. We cannot accept a PayPal payment for a call-in order. PayPal is only available for online orders.
A Marlin Crawler Discount Code is an online service that we provide to our online customers. Codes are randomly sent in our Online Newsletter, and sometimes may be found through other online advertising sources. They are redeemed during checkout of an online order on this website. Discount Codes are only available for online purchases -- NO EXCEPTIONS. We cannot and will not accept Discount Codes over the phone or in person. Discount Codes do not apply to products that are already on sale, unless noted otherwise. Only one discount code may be used per customer, unless noted otherwise. Once a Discount Code has expired, it is no longer available. Discount Codes are an extension to our online services, and we reserve the right to remove, change, expire, or otherwise refuse a Discount Code to any order at any time and for any reason.
Purchasing Purchasing Information may be found by visiting the CRAWL CARD catalog page.
Redemption CRAWL CARDs are assigned to the recipient's customer account. They may be redeemed through call-in, walk-in, or online orders. In order to redeem for an online order, the serial number of the CRAWL CARD(s) must be entered in the Order comments text-field at the bottom of the checkout page. Only valid for products and services as listed on this website. Purchases are deducted from each CRAWL CARD balance, and any unused balance remains on the recipient's CRAWL CARD account. If the purchase amount exceeds the CRAWL CARD amount, the balance must be paid with another credit card or other available payment method. The owner may check his or her balance at any time over the phone.
Limitations CRAWL CARDs cannot be used to purchase other CRAWL CARDs, and may not be applied to the order from which it is being purchased. Additionally, CRAWL CARDs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other CRAWL CARD account.
Expiration There is no expiration date for CRAWL CARDs. However, once the remaining balance is exhausted, the CRAWL CARD is considered consumed and no longer holds any value.
Lost cards We maintain a record of each CRAWL CARD balance. If a CRAWL CARD is lost or destroyed, we can send out a replacement card for $5.
FraudIt is the owner's responsibility to protect their CRAWL CARD balance. We are not responsible if a stolen card is fraudulently used in your name. If your CRAWL CARD is stolen or misplaced, we recommend immediately calling in to notify us of the situation. Your balance is safe on our system but it is the CRAWL CARD owner's responsibility to maintain it.
In the event we ship the wrong part or the part is defective, we will refund the product in full order or exchange for a product of equal value. A restocking fee of 10% applies to orders returned within 30 days, 15% for orders returned within 60, or 20% for orders returned within 90 days, no exceptions. The time frame for these fees begins once the order is processed. Returns and exchanges must be shipped back with a copy of the invoice. Shipping on returns and/or exchanges are the responsibility of the customer. For any return shipping on wrong or defective merchandise, a return shipment tag will be provided if applicable. If YOU order the wrong part, then YOU are responsible for any return shipping costs and the return is subject to a restocking fee. We will not refund or exchange any parts that have been used, installed or modified in any way. Special orders and used parts are not refundable - double check with the sales rep to make sure that you know what you are ordering.
A refundable core charge is applied to some major drive train components (ex: transmission, transfer case and differential). Refunds are based on a complete tear down and inspection of the components. All pieces of the component have a specific value. Therefore, damaged or worm parts will be deducted from the refundable core amount. Cores must be shipped back with the supplied RED core return tag attached. Core returns must be shipped back in the same manner and configuration as originally shipped. Transmission, transfer cases and differentials must be drained of all oil. Failure to do this will result in a $75.00 hazardous waste cleanup charge. Return shipping of core is the customer's responsibility. A FedEx return service tag can be purchased if specified at the time of order for an additional amount.
Refunds are only available for orders that were shipped no more than 90 days ago. Please allow up to 30 days for refunds to be processed. Refunds are sent out on Thursday's through the post office via a Marlin Crawler check using the original billing information (for security purposes), no exceptions.
We offer a warranty to cover defects in materials and craftsmanship prior to installation for a period of one (1) year from shipping date of invoice. This warranty is extended only to the original purchaser. Labor cost to R&R components and down time of vehicle is not covered under this warranty. We must inspect the product before we can properly determine if the damage was caused by quality of material, craftsmanship, incorrect application, installer or user, etc..... Shipping is the responsibility of the customer. Product that is found to be defective and able to be warrantied will be replaced or repaired. Replacement product will be sent back via FedEx standard ground at no cost to you. Faster shipping methods are available at an additional charge.
The products we sell are intended for off-road Rock Crawling and racing. Both of these sports are extremely dangerous and require a great deal of driving experience. Some after market products alter the vehicle's OEM specifications, making the vehicle's OEM handling characteristics unstable. Modification of certain after market accessories may be required in the form of welding and fabrication, and should only be performed by a certified fabricator. If you are not competent to perform these tasks - Then Don't! Seek out professional assistance. You, the customer, will accept any and all liability for the use of our products. Marlin Crawler will not accept responsibility for personal injury or damage arising from the failure of any parts manufactured or sold by Marlin Crawler. If you do not accept the responsibility, then do not use these products.
We value your privacy! We will never give, lease, sell or otherwise disclose your personal information. Any information you give to Marlin Crawler, Inc. will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions about our privacy policy, please contact us.
Resale or disclosure of information to third parties We do not sell, rent, loan, trade, or lease any personal information collected at our site or by our business, including contact forms, download requests, sales orders, or email lists.
Browser information collected on the web site We actively monitor and analyze our website usage for improvement and website revisions. This information is not personally identifiable, and Marlin Crawler makes no attempt to link any information with the individuals that actually browse the site.
Privacy of our newsletter Newsletters are sent periodically to subscribed users. We do not sell, rent, loan, trade, or lease the addresses on our newsletter to anyone! In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone.
Unsubscribe Policy Unsubscribing from our newsletter is very easy. Please click here to remove your subscription from our newsletter. Resubscribing is just as easy, and you may unsubscribe or resubscribe at any time!
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