A refundable core charge is applied to some major drive train components (ex: transmission, transfer case and differential). Customers have 60 days from the date their original purchase shipped date to be eligible for a core refund. Refunds are based on a complete tear down and inspection of the components. All pieces of the component have a specific value. Therefore, damaged or worn parts will be deducted from the refundable core amount or charged before the rebuild process is to start. This applies to all customer supplied cores. Cores must be shipped back with paperwork or note indicating customer name, order number, and contact phone number. Core returns must be shipped back in the same manner and configuration as originally shipped. If sending core in advance, TRANSMISSIONS please remove- transfer case, bell housing, shifter handles (leave the shifter bases on), brackets/mounts, GEAR OIL, sensors. IFS Differential please remove- aluminum cover/mount, GEAR OIL, senors, axle tubes, half shafts, CV shafts and drive shafts. TRANSFER CASE please remove- transmission, shifter handles (leave the shifter bases on), brackets/mounts, GEAR OIL, sensors, drive shafts. Transmission, transfer cases and differentials must be drained of all oil. We will CHARGE a $200.00 "Hazardous waste" cleanup fee for any leaking packages which will be your responsibility to pay. We will not pickup any leaking packages held at a shipping hub due to the shippers refusal to deliver. So please DRAIN OIL: It saves both of us time and you money! Return shipping of core is the customer's responsibility. A UPS return service tag can be purchased if specified at the time of order for an additional amount. Once processed, a refund check will be mailed within 2 weeks. Refunds date is based on date of credit order through the post office using the original billing information (for security purposes), no exceptions.
Core Exchange Service:
We supply good cores up-front for use in rebuilding services. It requires effort and resources to maintain our inventory of hundreds of complete cores, including going to wrecking yards to find suitable parts. This service allows us to ship fully rebuilt product which may be installed the same day received to minimize customer vehicle downtime.
In the uber rare event that we run out of suitable on-hand cores to fulfill a specific product, we will request the customer's original core to rebuild. This option is always available and may be requested at any time, for example, to keep original parts with the original vehicle.